The Achievement Level of Factors which Cargo Users Care about by Cargo Companies

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dc.authorid0000-0001-9521-7322en_US
dc.contributor.authorÇakmak, Ali Çağlar
dc.contributor.authorOzkan, Bekir
dc.date.accessioned2021-03-20T20:13:44Z
dc.date.available2021-03-20T20:13:44Z
dc.date.issued2017
dc.departmentBTÜ, İnsan ve Toplum Bilimleri Fakültesi, Uluslararası Ticaret ve Lojistik Bölümüen_US
dc.description.abstractThe service which is provided by courier companies that we often use in our daily life has a great importance for their customers. To deliver a received or sent cargo on time without having damage is one of the most effective factors that comprise this importance. From this point of view, the main purpose of this study is to determine the services that the customers set great care about and to find out to what extent can the courier companies fulfill these demands. For this purpose, in this study the evaluation of the companies by the customers are assessed by using importance-performance analysis. According to the obtained results, the factors which the customers set care the most are; "delivering the post without any deficiency", "not to open" and "delivering to designated address". The least important factors are; "to ask help while carrying the cargo", "the physical conditions of the company" and "applying existing campaigns". When we look at the courier companies, through the most preferred three companies: Yurtici Cargo, Aras Cargo and PTT Cargo, "PTT Cargo" has the highest performance average while "Yurtici Cargo" has the lowest.en_US
dc.identifier.doi10.7596/taksad.v6i4.1036en_US
dc.identifier.endpage1028en_US
dc.identifier.issn2147-0626
dc.identifier.issue4en_US
dc.identifier.startpage1010en_US
dc.identifier.urihttp://doi.org/10.7596/taksad.v6i4.1036
dc.identifier.urihttps://hdl.handle.net/20.500.12885/929
dc.identifier.volume6en_US
dc.identifier.wosWOS:000412418500077en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.institutionauthorÇakmak, Ali Çağlar
dc.language.isotren_US
dc.publisherKarabuk Univen_US
dc.relation.ispartofTarih Kultur Ve Sanat Arastirmalari Dergisi-Journal Of History Culture And Art Researchen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectCargo serviceen_US
dc.subjectCargo companiesen_US
dc.subjectImportance-performance analysisen_US
dc.titleThe Achievement Level of Factors which Cargo Users Care about by Cargo Companiesen_US
dc.typeArticleen_US

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